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Cloud Infrastructure Engineer

2 months ago

Atlanta, United States Logicalis Full time
Job OverviewPosition Summary

Overview

The Cloud Infrastructure Engineer is accountable for the management, support, and optimization of cloud resources and devices monitored by Logicalis Managed Services. This role provides advanced engineering and support for Azure and Microsoft server technologies. The engineer will create operational and technical cloud protocols to meet both Logicalis and client expectations. Additionally, the position focuses on identifying automation opportunities within public cloud platforms while ensuring technical security through established infrastructure processes and standards.

Key Responsibilities
  • Possesses a strong understanding of Information Technology Infrastructure Library (ITIL) principles and adheres to established ITIL incident, problem, and change management protocols for each client when addressing requests or outages.
  • Responsible for managing the following within the Digital Service Platform (DSP):
    • Request Items
    • Problems
    • Changes
    • Projects
    • Tasks
    • Recommendations
  • Serves as an escalation point for Tier 2 Administrators, guiding team members in resolving incidents, problems, and change requests, as well as providing project direction.
  • Collaborates with clients and colleagues in a professional manner to ensure efficient issue resolution.
  • Partners with Managed Services architects to develop innovative service offerings.
  • Provides training and mentorship to Tier 2 Administrators on emerging technologies and processes.
  • Creates knowledge base articles to document technical processes and procedures as necessary.
  • Conducts regular environment assessments and recommends enhancements to service offerings or system resiliency.
  • Proactively identifies and communicates gaps in client environments against defined service standards, collaborating with Service Delivery Managers (SDMs) to propose improvements.
  • Supports escalated issues by coordinating communication among operations staff and assisting in the resolution of complex challenges.
  • Coordinates service interruptions with Service Delivery Managers as needed.
  • Identifies automation opportunities and implements solutions for repetitive and predictable tasks.
  • Participates in an on-call rotation for the designated technology group.
  • Responsible for accurately tracking all work hours in designated systems.
  • Continuously seeks to enhance skills and remain informed about new technologies.
  • Demonstrates a commitment to the mission of Logicalis by embodying the organization's values in all actions.
  • Maintains knowledge of relevant Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure compliance and uphold ethical standards.
  • Exhibits professional conduct that aligns with customer service expectations.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To be successful in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education/Experience/Technical Requirements/Certifications

Education:
  • Associate degree in a relevant field.

Experience / Technical Requirements
  • Minimum of 5 years of experience in:
    • Providing Azure deployment and support services for IAAS or PAAS solutions.
    • Managing Windows and Linux servers in a cloud environment, including automated patching and site recovery.
    • Working with cloud-based databases such as SQL Server.
    • Implementing Azure role-based access.
    • Understanding Azure networking concepts, including WAN connectivity, hub-spoke models, NSGs, and App Gateways.
    • Managing containers in Azure cloud (Docker or Kubernetes).
    • Office 365 / Exchange / Hybrid Exchange.
    • Intune Management and Endpoint Management.
    • Building and troubleshooting Microsoft Server 2016 and later.
  • Demonstrates a reasonable technical understanding and the ability to translate technical requirements into comprehensible business concepts and vice versa.
  • Possesses in-depth knowledge of TCP/IP LAN/WAN networking technologies and troubleshooting methodologies.
  • Experience in supporting large-scale projects:
    • Scripting (PowerShell, Python, Terraform).
    • Automation tools (Chef, Puppet, SCCM, Ansible).
    • Cloud tools (Azure Resource Manager, Azure Command Line, Azure Security Center, Azure Automation, Azure Update Manager).
    • Virtualization technologies including Hyper-V and vSphere.
    • Operating system management, hardening, and standards for Windows and Linux.
    • Application and web server management, hardening, and security for Apache, IIS, SQL, and Oracle databases.
    • Security compliance experience with frameworks such as ITIL, PCI, ISO 27001, or SOX.
  • Exposure to:
    • Software Defined Data Center (SDDC).
    • Software Defined Networking (SDN).
    • IDS/IPS reporting and defense strategies.
    • Business continuity planning, auditing, and risk management, including contract and vendor negotiations.
    • Disaster recovery and audits (Risk Portfolio).
    • Information technology and information security.
  • Proficient in all Microsoft Office applications.
  • Additional technologies to be proficient in:
    • Citrix support.
    • Hyper-V.
    • VMWare.

Certifications
  • Microsoft Certified: Azure Administrator Associate (AZ-104).
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
  • Azure Security Engineer Associate.
  • Other Azure-related certifications.

Skills and Abilities
  • Exceptional customer service skills.
  • Excellent oral, written, technical, and business communication abilities.
  • Self-motivated with strong organizational, administrative, and interpersonal skills.
  • Builds trust and respect with clients, partners, and colleagues through a commitment to exceed expectations.
  • Strong analytical and problem-solving capabilities.
  • Effectively manages pressure and stressful situations.
  • Available for on-call duties, including 24x7 responses on a rotating basis within the team.
  • Ability to follow through on tasks, projects, and troubleshooting with minimal supervision.
  • Collaborates effectively with other teams and vendors to develop innovative solutions and troubleshoot issues.
  • Demonstrated ability to thrive in a high-volume, fast-paced environment with multiple deadlines and competing priorities.
  • Contributes to and maintains an innovation and improvement register targeting quality, cost, performance, and risk reduction.
  • Familiarity with company policies and procedures, seeking clarification when necessary before addressing issues.
  • Local and overnight travel between Logicalis offices may be required (typically less than 5%).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is regularly required to sit, talk, see, hear, and use hands and arms. The employee frequently needs to stand, move about, climb steps, or balance, and may stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel classified in this role.

Logicalis is an Equal Opportunity Employer. We are committed to employing individuals qualified by education, training, experience, and demonstrated performance. We value diversity and inclusion within our organization and do not discriminate based on race, color, religion, national origin, sexual orientation, gender identity and expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Compensation Range: $77,500 to $100,800