Lead Care Manager/Case Manager

2 weeks ago

Oakland, California, United States Titanium Healthcare Full time
Job Title: Lead Care Manager/Case Manager

Job Summary:

Titanium Healthcare is seeking a highly skilled and compassionate Lead Care Manager/Case Manager to join our team. As a key member of our care management team, you will be responsible for conducting comprehensive assessments to determine the physical, emotional, and social needs of adult and pediatric members.

Key Responsibilities:

  • Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs.
  • Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care.
  • Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators, and Leaders to make recommendations tailored to the member's needs.
  • Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements.
  • Ensure that prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member's concerns along with any updates on member's status.
  • Provide positive member client service experience through multiple support channels including telephone and in-person.
  • Maintain accurate and up-to-date records of assessments, care plans, and interactions with members.
  • Ensure compliance with relevant regulations and standards.
  • Complete all required documentation accurately, in a timely manner, and in accordance with company standards.
  • Provide leaders with case progress periodically/required basis.
  • Serve as an advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require.
  • Provide education to members and their families on health-related topics, treatment options, and self-care strategies.
  • Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services.
  • Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting.
  • Opportunity to participate in training new employees.
  • Perform other duties as assigned or required per departmental policy.

Requirements:

  • Associate degree and minimum 2 years of healthcare or care coordination experience.
  • Current and valid Driver's License.
  • Proof of auto insurance.
  • Current BLS certification from the American Heart Association upon start.

Nice to Haves:

  • Medical Assistant certification, Certified Nursing Assistant, or experience with home health, hospice, or related fields a plus.
  • Exposure working in the healthcare field with pediatric populations a plus.

What You'll Enjoy:

  • Make an impact: an organization who cares about its employees, communities, and the future of healthcare.
  • Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself.
  • Growth: opportunities to develop and grow your career with us.
  • Community: you are encouraged to have a voice, share your opinions, and have individual impact on the business.
  • Paid Time Off: 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss.
  • Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model.
  • Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan.
  • Flexible Spending, Health Savings & Dependent Care Accounts.
  • Life/AD&D insurance funded 100% by Titanium Healthcare.
  • Supplemental Short-Term Disability.
  • Employee Assistance Programs.
  • 401(k) plan.

EEO Statement:

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.

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