Account Support Specialist
3 weeks ago
Founders Federal Credit Union is seeking a skilled and detail-oriented Account Support Specialist to join our team. This role involves handling account-related inquiries, resolving issues, and providing exceptional customer service to our members.
About the Position:
- Respond to member inquiries regarding accounts, transactions, and other financial matters.
- Analyze and resolve complex account-related issues, utilizing problem-solving skills and knowledge of credit union products and services.
- Assist members with account maintenance, order checks, mail forms, send applications, and troubleshoot any issues related to our services.
- Maintain up-to-date knowledge of credit union products, services, and procedures to provide accurate information to members.
- Collaborate with team members to ensure seamless communication and effective issue resolution.
Responsibilities:
- Handle inbound calls, responding to member inquiries and resolving issues in a timely and professional manner.
- Analyze and resolve complex account-related issues, utilizing problem-solving skills and knowledge of credit union products and services.
- Assist members with account maintenance, order checks, mail forms, send applications, and troubleshoot any issues related to our services.
- Maintain up-to-date knowledge of credit union products, services, and procedures to provide accurate information to members.
- Collaborate with team members to ensure seamless communication and effective issue resolution.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Minimum 1 year of customer service experience, preferably in a financial institution or credit union.
- Strong analytical, problem-solving, and communication skills.
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