System Architect

2 weeks ago

Plano, Texas, United States Altice USA Full time
Job Summary

The Messaging & Collaboration Engineer provides support, implementation, and design services for Microsoft O/M365, Azure, and Windows-based systems across the enterprise, including directory and identity management solutions. This role requires a strong understanding of enterprise IT infrastructure, Microsoft Active Directory, and PKI architecture.

Responsibilities
  • Assist in designing, implementing, and enforcing email system security, hygiene, SPAM Control, and Geofencing.
  • Manage and maintain the Microsoft O/M365 environment, including Exchange Online, Teams, SharePoint, and OneDrive; Support eDiscovery and components of Purview.
  • Ensure the availability, performance, and security of messaging and collaboration systems.
  • Collaborate with cross-functional teams to integrate messaging and collaboration services with other IT systems and applications.
  • Monitor and troubleshoot issues with end users, providing timely resolution and support.
  • Perform root cause analysis, document, and report on system configurations, processes, and procedures.
  • Develop techniques and implement the resolution of problems based on prior root cause analysis.
  • Stay current with emerging technologies and best practices in messaging and collaboration and apply this knowledge to enhance Altice's services.
  • Interact with end users to troubleshoot reported problems or to perform required system maintenance activities.
  • Escalate problems to Engineering Leads, management and/or vendors in a timely fashion.
  • Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.
  • Administer and troubleshoot Exchange 2019 and Exchange Online.
  • Own and administer SPF, DMARC Policies.
  • Assist to develop automation routines to replace manual processes and increase efficiency.
  • Leverage CoPilot and other AI systems.
Qualifications
  • Associate degree or above in an IT-related field or equivalent work experience.
  • Minimum of 3 years of technical experience with Microsoft Active Directory.
  • Experience with Microsoft O/M365, Microsoft Active Directory, and PKI architecture.
  • Knowledge of Email Tracing & Forensics.
  • Experience in the design and troubleshooting of Entra ID and Azure.
  • Experience in the design of enterprise IT infrastructure.
  • Ability to communicate clearly and concisely to peers, management, and business stakeholders in a written and verbal fashion.
  • Ability to assist with research, analysis, definition, design, documentation, and implementation of creative solutions to achieve business objectives.
  • Demonstrated knowledge of authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions.
  • Strong troubleshooting skills are required in this position.
  • Knowledge and understanding of basic project management concepts.
  • Knowledge of traditional SDLC, Waterfall and Agile project delivery concepts.
  • Knowledge and understanding of general ITIL concepts.
  • Disaster Recovery experience.
  • Working knowledge of network architecture and standards for large enterprise deployments and understanding of security frameworks specific to IT Standards (PCI/SOX/etc.).
  • Attribute and object level knowledge of Active Directory.

At Altice USA, we're committed to empowering our employees to take ownership and drive innovation. Our four core pillars - Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise - guide our culture and shape our approach to delivering top-quality products and services. If you're passionate about collaboration and messaging, and want to be part of a team that's shaping the future of connectivity, we invite you to apply for this exciting opportunity.

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