Sales Engineer Liaison

2 weeks ago


Las Vegas, Nevada, United States Air Treatment Corporation Full time
Inside Sales Engineer Job Description

Air Treatment Corporation is a dynamic and collaborative work environment that values high-quality customer service. We are seeking a skilled Inside Sales Engineer to join our team in Las Vegas, NV.

The Inside Sales Engineer will act as a liaison between the Sales Engineers and clients, providing information, service, maintenance, and repairs related to the different stages of the product/project.

Key Responsibilities:
  • Review schedules for possible equipment to bid and create equipment selections.
  • Generate quotes based on customer requests and pricing summaries.
  • Review bid calendars from customers and download plan sets.
  • Update the Pipe/Bid Board.
Project Management Duties:
  • Enter orders, work with the credit department, and generate job numbers.
  • Create submittal documents.
  • Contact the factory for order coordination and ship dates.
  • Interact with the credit team and CRM coordinator frequently.
Post Sales Duties:
  • Follow up with equipment lead times.
  • Track orders/shipments.
  • Coordinate startup with the Service Department (where applicable).
  • Assemble project closeout documents.
Warranty Claims:
  • Process warranty claims with manufacturers.
  • Process and track RMA's with customers and manufacturers.
  • Provide day-to-day support for stock orders and will calls.
  • Attend job sites and/or customer visits to assist Sales Engineers.
  • Attend in-house factory trainings, ATC trainings, factory/webinars, and online trainings.
  • Review all factory literature and technical resources.
  • Keep current with factory software versions.
  • Assist customers with requests.
Requirements:
  • Strong technical HVAC background.
  • Excellent verbal communication skills, demonstrating tact and diplomacy.
  • Excellent interpersonal and customer service skills.
  • Excellent organization skills and attention to detail.
  • Proficient in time management and ability to meet deadlines on assignments.
  • Proficient with Microsoft Office Suite or related software.
  • AutoCad proficient.
Education and Experience:
  • B.S. in Mechanical Engineering preferred.
  • Associates Degree in a technical field is desired but not required.
  • High school diploma or equivalent.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • May require travel to meet with clients or potential clients on occasion.

Air Treatment Corporation is committed to growth, innovation, and diversity. We believe that the success of our team is the success of our company. We strive to create an equal and inclusive environment, and we want you to join a team that celebrates authenticity and empowers new, diverse perspectives.



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