Reception Specialist

Job Overview

As a vital member of our team, Front Desk Agents play a crucial role in providing exceptional service to our guests. Your primary duties will include welcoming and registering guests, ensuring a smooth check-in and check-out process, and delivering outstanding customer service throughout their stay. You will also be responsible for managing reservations and performing concierge duties to enhance the guest experience.

Key Responsibilities

• Welcome guests with a friendly demeanor and assist them with the registration process.
• Handle inquiries regarding hotel services, amenities, and local attractions.
• Manage reservations, including modifications and cancellations, while maintaining accurate records.
• Provide concierge services to guests, offering recommendations and assistance as needed.
• Maintain a high standard of personal appearance and adhere to uniform guidelines.
• Ensure compliance with hotel policies and procedures to promote a safe and efficient environment.
• Utilize the hotel’s computer systems to manage guest information and reservations effectively.
• Assist in the handling of guest requests, messages, and deliveries in a timely manner.
• Collaborate with team members across departments to ensure seamless service delivery.
• Participate in ongoing training and development to enhance skills and knowledge.

Qualifications

• High School diploma or equivalent is required; relevant college coursework is a plus.
• Previous experience in hospitality or a related field is preferred.
• Excellent communication skills and a passion for delivering outstanding customer service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in basic math and financial transactions.
• Familiarity with Microsoft Office Suite and hotel management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Company Overview

Aimbridge Hospitality is a leading global hotel management company, overseeing a diverse portfolio of properties across various brands. Our commitment to exceptional service and guest satisfaction drives our success, and we are dedicated to fostering a positive work environment for our associates.

Benefits

Full-time employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and a 401k retirement plan.