Patient Service Representative
4 weeks ago
Job Summary:
This role is part of the administration team and is responsible for ensuring smooth day-to-day operations in the SMG physician practice.
The Patient Service Specialist must maintain a professional, positive manner when interacting with patients, either in-person, over the phone, or via email.
Key Responsibilities:
- Answer calls and route them appropriately, taking messages and following up to ensure the relevant physician or staff member receives the information.
- Provide routine information to callers and only offer authorized medical advice from a provider.
- Offer a high level of customer service to all new and existing patients of the practice.
- Create patient cases and document telephone calls and messages into Athena or other EMR.
- Schedule patient appointments and necessary testing for patients as requested.
- Register patients in EMR and verify information, including demographics and accurate health insurance details.
- Conduct eligibility checks to ensure insurance is accurately reflected.
- Collect required insurance co-pays from patients, including any prior balances.
- Follow scheduling notes and direct patient visits in other SMG practices as advised.
- Perform pre-visit planning daily for all upcoming scheduled appointments, including running insurance eligibility.
- Responsible for obtaining prior authorizations and/or insurance referrals as needed.
- Perform outreach to select patient groups as directed for patient care and quality measurement/guidelines.
- Schedule specialty appointments/testing as required.
- Work in EMR buckets as directed and per practice need.
- Responsible for informing the manager of administrative supply needs or assisting with ordering.
- Follow up with providers on missing slips and create claims in Athena.
- Responsible for working assigned revenue cycle buckets as directed.
- Must be able to work independently with minimal supervision.
- Adhere to SMG policies.
- Ensure patient confidentiality at all times.
Requirements:
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- High School Diploma or equivalent required.
- One to three years of experience as a medical secretary preferred.
- Experience with EMR, particularly Athena, is strongly preferred.
- Proficiency in Microsoft Office, Word, Excel, and Outlook is preferred.
-
Radiologist (Diagnostic) - Physician Opportunity
4 weeks ago
Groton, Massachusetts, United States Matrix Providers Full timeJob Summary:We are seeking a skilled Diagnostic Radiologist to join our team at Matrix Providers. As a Diagnostic Radiologist, you will be responsible for interpreting special radiographic studies, including fluoroscopic procedures, radiographic procedures of the genitourinary tract, and musculoskeletal studies. You will also be required to evaluate,...
-
Substance Abuse Counselor
4 weeks ago
Groton, Massachusetts, United States Matrix Providers Full timeMatrix Providers is seeking a skilled Substance Abuse Counselor to join our team of dedicated healthcare professionals. As a Substance Abuse Counselor, you will provide medical care treatment and patient education in a knowledgeable, skillful, consistent, and continuous manner.Key Responsibilities:Perform a full range of Certified Addiction Counselor duties,...
-
Optical Care Specialist
1 month ago
Groton, Massachusetts, United States Vision Associates Inc Full timeJob OverviewAs a Licensed Optician at Vision Associates Inc, you will play a vital role in providing exceptional patient care and selling eyewear products. Your strong communication skills and ability to work independently will enable you to build strong relationships with patients and colleagues alike.Key ResponsibilitiesWork with patients to understand...
-
Caregiver
4 weeks ago
Groton, Massachusetts, United States (unknown company) Full timeJob SummaryWe are seeking a compassionate and skilled Caregiver to provide exceptional care to our clients in the comfort of their own homes. As a Caregiver, you will be responsible for providing routine individualized care to individuals across the lifespan, including pediatric, youth, adult, elderly, convalescents, or persons with...
-
Part Time Physical Therapist
1 month ago
Groton, Massachusetts, United States Avera@Home Aberdeen Full timeJob Highlights: Immediate Paid Time Off (PTO) for work-life balance Option for Free Health Insurance for peace of mind Potential for Student Loan Repayment Program to support your career growth Career Growth Opportunities to advance your skillsResponsibilities: Provide therapy services to restore patients' function, alleviate pain, and prevent disabilities...
-
Pediatric Physical Therapist
4 weeks ago
Groton, Massachusetts, United States Seven Hills Foundation Full timeJob SummaryWe are seeking a skilled Physical Therapist to join our team at Seven Hills Pediatric Center. As a Physical Therapist, you will play a crucial role in providing physical therapy services to medically complex and fragile children.Key ResponsibilitiesDevelop and implement individualized physical therapy plans to enhance the overall quality of life...
-
Quality and Compliance Standards Lead
4 weeks ago
Groton, Massachusetts, United States Pfizer Full timeROLE SUMMARYThe Quality Compliance Lead is a key member of the Evidence Generation Team, aligned by Therapeutic Area. This role is responsible for supporting quality oversight for research and studies conducted in the global Evidence Generation Platform. The Quality Compliance Lead will coordinate and facilitate quality and training activities...
-
Customer Service Representative
1 month ago
Groton, Connecticut, United States Chelsea Groton Bank Full timeJob DescriptionRetail Banking - Customer Solutions Representative- Center Groton (NE-6)This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services...
-
Member Service Representative
4 weeks ago
Groton, Connecticut, United States Navy Federal Credit Union Full timeJob SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...
-
Member Service Representative
4 weeks ago
Groton, Connecticut, United States Navy Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key Responsibilities:Analyze and resolve...
-
Customer Service Representative
4 weeks ago
Groton, Connecticut, United States Chelsea Groton Bank Full timeJob DescriptionAs a Customer Solutions Representative at Chelsea Groton Bank, you will play a vital role in helping customers achieve their financial goals. This position requires a high level of customer service, as you will be responsible for providing outstanding service in a courteous, professional, and ethical manner.Key Responsibilities:Proactively...
-
Loan Servicing- Loan Servicing Representative
1 month ago
Groton, United States Chelsea Groton Bank Full timeLoan Servicing Representative (NE-7) Chelsea Groton is looking to hire a motivated and dynamic individual for our Loan Servicing Department. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a professional manner...
-
Loan Servicing
3 weeks ago
Groton, United States Chelsea Groton Bank Full timeLoan Servicing Representative- Quality Control (NE-7)Chelsea Groton is looking to hire a motivated and dynamic individual for our Loan Servicing Department. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a...
-
Program Representative
1 month ago
Groton, United States General Dynamics Electric Boat Full timeThe Combat Weapons Systems (CWS) Facility Management Group is responsible for development and maintenance of hotel services provided within all of the CWS laboratory facilities. This includes collecting requirements from Lab and Integration teams to Representative, Program, Project Management, Microsoft, Technology, Retail, Security, Support
-
Member Service Representative
2 weeks ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Program Representative IT Project Manager
4 weeks ago
Groton, Connecticut, United States General Dynamics Electric Boat Full timeProgram Representative IT Project Manager Job Summary General Dynamics Electric Boat is seeking a highly motivated Program Representative IT Project Manager to join the EBIT Project and Portfolio Management Office PMO team. The successful candidate will be responsible for budget schedule process and oversight for projects within the Application software...
-
Customer Service Associate
1 month ago
Groton, New York, United States Family Dollar Full timeCustomer Service RepresentativeAs a valued member of the Family Dollar team, you will play a critical role in delivering exceptional customer service to our customers. Your primary responsibility will be to provide a positive shopping experience by greeting customers, assisting with merchandise selection, and completing cash register transactions with...
-
Customer Service Representative
4 weeks ago
Groton, Connecticut, United States The Sandbox Full timeThe Sandbox is an indoor beach sports and event facility seeking individuals to fill a part-time position. Our mission is to create a welcoming environment where people can come together to play sports, host events, and relax with friends and family.This role involves greeting guests, ensuring programs run smoothly, answering phone calls, and communicating...
-
Mechanical Engineer
4 weeks ago
Groton, Connecticut, United States Naval Sea Systems Command Full timeJob SummaryWe are seeking a highly skilled Mechanical Engineer to serve as a technical representative on our design/build teams for mechanical/weapons systems. The ideal candidate will have a strong background in mechanical engineering and experience working with submarine mechanical systems.Key ResponsibilitiesFacilitate the identification and mitigation of...
-
Financial Services Coordinator
4 weeks ago
Groton, Connecticut, United States Hoyt, Filippetti & Malaghan, LLC Full timeThe Client Accounting and Advisory Services (CAAS) specialist at Hoyt, Filippetti & Malaghan, LLC is responsible for organizing client information, responding to and anticipating client service requests to provide high-quality work. Specialists will work both internally with accountants and externally with clients, learning the cadence and expectations of...
-
Commercial Roofing Lead Service Technician
1 month ago
Groton, Connecticut, United States NATIONS ROOF Full timeJob SummaryNations Roof is seeking a highly skilled Commercial Roofing Lead Service Technician to join our team. As a key member of our team, you will be responsible for leading and training assigned helpers in the repair and construction of various commercial roof systems.This is a hands-on role that requires strong technical skills, excellent communication...
-
Member Service Representative
2 months ago
Groton, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Food Service worker
3 weeks ago
Groton, United States Whitsons Culinary Group Full timeSUMMARY: This position is responsible for making and serving nutritious meals for students in a safe and healthful manner.ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:Prepares and serves food according to menus and in correct portion sizes as mandated by yield guides.Performs cleaning duties, including sweeping and mopping of floors, cleaning of...
-
Program Representative
4 weeks ago
Groton, Connecticut, United States General Dynamics Full timeJob SummaryThe Combat Weapons Systems (CWS) Facility Management Group is responsible for the development and maintenance of hotel services within CWS laboratory facilities. This includes collecting requirements from Lab and Integration teams to validate requirements and working with EB facilities, EB security, government contractors, and other stakeholders...
-
Patient Registration Associate
6 days ago
Groton, United States Emerson Hospital Full timePatient Registration Associate - Full Time- Groton hours will be 8:30a-5p Job Ref: 30883 Category: Clerical & Administrative Support Location: 133 Old Road to Nine Acre Corner, Groton, MA, 133 Old Road to Nine Acre Corner, Groton, MA 01452 Department: Patient Access Schedule: Full Time Shift: Day shift Hours: 8:00am-4:30pm ...
-
Patient Registration Associate
5 days ago
Groton, United States Emerson Hospital Full timePatient Registration Associate - Full Time- Groton hours will be 8:30a-5p Job Ref: 30883 Category: Clerical & Administrative Support Location: 133 Old Road to Nine Acre Corner, Groton, MA, 133 Old Road to Nine Acre Corner, Groton, MA 01452 Department: Patient Access Schedule: Full Time Shift: Day shift Hours: 8:00am-4:30pm ...
-
Groton, United States Whitsons Culinary Group Full timeLooking for a skilled lead with experience supervising, ordering, inventory, and production. Successful candidate will collaborate with GM to create new recipes, implementpromotions, tastings and student focus groupsThis position is responsible for making and serving nutritious meals for students in a safe and healthful manner. ESSENTIAL FUNCTIONS,...