Customer Service Representative

2 days ago


Napoleon, Ohio, United States Civista Bank Full time

At Civista Bank, we are committed to providing exceptional customer service and building long-lasting relationships with our customers. As a Personal Banker I, you will play a vital role in achieving this goal.

Job Summary

We are seeking an experienced Personal Banker I to join our retail banking team. In this role, you will be responsible for maintaining and building customer relationships while utilizing a consultative sales process to provide solutions that meet their financial needs.

As a Personal Banker I, you will:

  • Engage with customers daily to build strong relationships and identify opportunities to provide personalized service and support.
  • Develop an in-depth knowledge of our products and services to effectively communicate the benefits to customers and meet their financial goals.
  • Work collaboratively with internal partners to deliver excellent customer experiences and achieve cross-sell goals.
  • Maintain accurate records and ensure compliance with regulatory requirements.

To succeed in this role, you will possess excellent communication and interpersonal skills, a strong understanding of financial products and services, and the ability to work in a fast-paced environment.

Requirements

To be considered for this position, you must have:

  • A minimum of 2-3 years of previous teller experience.
  • Excellent oral, written, and presentation skills.
  • A high school diploma or equivalent is required.
  • Above-average knowledge of technology and the ability to adapt to new software technologies.

Salary: $43,000 - $60,000 per year based on location and experience.



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