Retail Sales Associate
3 weeks ago
We're a fashion-forward company that's all about making style accessible to everyone. Our teams create high-quality, must-have fashion essentials for the whole family, with love, season after season.
About the RoleAs a Brand Associate, you'll be an integral part of our team, bringing our brand to life for our customers. You'll engage and connect with customers by providing excellent customer service, resulting in brand loyalty. You'll be an expert in product, using your knowledge and experience to educate, inform, inspire, and wardrobe the customer.
Key Responsibilities- Acknowledge and assist customers; locate merchandise efficiently using various methods
- Answer questions quickly and accurately
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni-channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
- Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on-the-job training
We offer a competitive benefits package, including merchandise discount, paid time off, 401(k) plan, employee stock purchase plan, medical, dental, vision, and life insurance.
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