Sales Associate

3 weeks ago


Oak Brook, Illinois, United States Chico's Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will be responsible for promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. You will ensure a great customer experience and maximum profitability by utilizing sales techniques and communicating product knowledge to customers.

Key Responsibilities:

• Drive for Results: Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in visual directives including monthly store sets and zone maintenance.

Customer Experience:

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and on line.
• Maintains consistent client communication through utilization of customer book.

Operational Excellence:

• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization
Teamwork and Growth:

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications:

• Retail or sales experience preferred
• Must be 16 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements:

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.



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