Customer Service Representative

1 week ago


Temple, Pennsylvania, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Sam's Club. As a Member Experience Associate, you will be responsible for providing exceptional customer service to members across the club, answering any questions they may have, and maintaining a positive attitude by smiling, greeting and thanking members.

Key Responsibilities
  • Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed;
  • Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management;
  • Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types;
Requirements
  • Outstanding customer service skills;
  • Ability to work in a fast-paced environment;
  • Strong communication and problem-solving skills;
  • Physical ability to stand for long periods of time while assisting members quickly and accurately.
Compensation

The estimated salary for this position is $19.50 - $26.00 per hour, based on location and experience. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits
  • Health benefits include medical, vision and dental coverage;
  • Financial benefits include 401(k), stock purchase and company-paid life insurance;
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting;


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