Consumer Operations Manager

4 weeks ago


Hutchinson, Kansas, United States Heartland Credit Union Full time

About Heartland Credit Union

Heartland Credit Union is a community-driven organization that has been providing exceptional member service for over 75 years. Our small, friendly work environment allows our employees to know our customers and fellow employees, making it an ideal place to grow and develop your career.

Job Summary

We are seeking a highly skilled Consumer Operations Manager to provide leadership and direction for our consumer deposit services, organizational document management, and consumer loan processing functions. The ideal candidate will have a thorough understanding of credit union operations, including account, loan, and general deposit services procedures, as well as security requirements.

Key Responsibilities

Assists Senior Management in developing and implementing short- and long-term objectives, goals, and strategies. Provides input for budgeting and conducts research to provide suggestions and recommendations. Executes established goals and ensures that corporate-wide plans are complemented and supported. Ensures deposit and operation services are delivered in accordance with established HCU standards, policies, and procedures. Oversees the retrieval, review, and processing of IRA/HSA documents and reports from staff and HCU's IRA vendor. Manages paper document retention program and prepares and files paper documents in preparation for vault storage. Tracks individual progress and conducts performance appraisals on each employee based on performance management program guidelines. Provides coaching when needed and assists in researching and resolving department errors and discrepancies. Ensures that members and lending staff are informed of any issues regarding loan documents and any issues are resolved quickly to ensure a quality lending process. Attends meetings and training sessions as required and provides superior service to our members. Pro-actively supports and advances HCU's brand platform. Performs all other duties as assigned.

Requirements

Two year college degree in business, finance, or a related field; or equivalent experience. A thorough knowledge of Account, Loan and general Deposit Services operations and procedures, and security requirements. Thorough understanding of credit union operations, including opening and closing accounts, loans, share, IRAs, HSAs, and certificate procedures. Understanding of credit union philosophy. Knowledge of basic accounting. Three to five years of progressive experience in operations positions. Excellent communication skills. Strong customer service skills. Ability to understand, interpret, and enforce policies and procedures. Professional appearance, dress, and attitude. Solid math skills. Ability to operate related computer software and business equipment. Required to sit, stand, and walk. Standing for extended periods of time. Exerts up to 10 lbs. of force occasionally.

Benefits

BCBS Health and Dental Insurance; Paid Life & LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement. For more information, please visit our website.



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