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Hotel Front Desk Representative

2 months ago

Onamia, Minnesota, United States Grand Casino Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Grand Casino. As a key member of our Guest Services team, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities
  • Guest Check-in and Check-out
    • Process guest arrivals and departures in a timely and efficient manner
    • Verify guest information and ensure accuracy of room assignments
    • Handle guest requests and concerns in a professional and courteous manner
  • Front Desk Operations
    • Manage front desk operations, including answering phones, responding to guest inquiries, and resolving issues
    • Process payments, handle cash and credit transactions, and maintain accurate records
    • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
  • Communication and Teamwork
    • Communicate effectively with guests, team members, and management to ensure seamless service delivery
    • Collaborate with other departments, such as Housekeeping and Food and Beverage, to ensure a smooth guest experience
  • Additional Responsibilities
    • Perform bell person duties, including assisting guests with luggage and escorting them to their rooms
    • Participate in ongoing training and development to enhance skills and knowledge
    • Contribute to a positive and inclusive work environment, upholding the values of Grand Casino
    Requirements
    • Education and Experience
      • High school diploma or equivalent required; prior hotel experience preferred
    • Skills and Abilities
      • Excellent communication and interpersonal skills
      • Ability to work in a fast-paced environment and multitask effectively
      • Strong problem-solving and conflict resolution skills
      • Ability to maintain confidentiality and handle sensitive information
    • Physical Demands
      • Ability to stand for long periods, walk, and move around the property
      • Ability to lift and carry objects up to 25 pounds
    • License and Certification
      • Must be able to secure a license from the Gaming Regulatory Authority (GRA)
    What We Offer
    • Competitive Compensation and Benefits
      • Competitive hourly rate and opportunities for advancement
      • Comprehensive benefits package, including health insurance and 401(k) matching
    • Opportunities for Growth and Development
      • Ongoing training and development opportunities to enhance skills and knowledge
      • Participation in performance-based bonuses and incentives
    • A Positive and Inclusive Work Environment
      • Collaborative and supportive team environment
      • Opportunities to contribute to a positive and inclusive work environment