Bilingual Government Collections Specialist
2 days ago
CBE Companies, a global provider of contact center services, is seeking a highly motivated and detail-oriented Bilingual Government Collections Specialist to join our team. As a key member of our collections team, you will play a crucial role in resolving consumer accounts and providing exceptional customer service.
About the Role:
This is a fast-paced environment where you will have the opportunity to work with a diverse range of consumers, utilizing your excellent communication and problem-solving skills to resolve complex issues. You will be responsible for providing top-notch customer service, navigating complex call flows, and working collaboratively with our management team to achieve individual and team goals.
Responsibilities:
* Provide exceptional customer service to consumers and third parties on inbound and outbound calls
* Utilize a call flow to guide you through calls and ensure accurate documentation
* Work collaboratively with our management team to achieve individual and team goals
* Meet productivity, schedule adherence, and quality expectations
Requirements:
* U.S. Citizenship or 3-year legal residence
* High school or GED
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
What We Offer:
* Competitive hourly wage and commission potential
* Excellent benefits, including tuition reimbursement and referral bonuses
* Ongoing training and support
* Career culture with opportunities for advancement
How to Apply:
If you are a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or contact our HR department for more information.
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