E-Commerce Team Lead

1 month ago


Mechanicsville, Virginia, United States Kroger Full time
Job Summary

We are seeking a highly skilled E-Commerce Supervisor to join our team at Kroger. As a key member of our e-commerce team, you will be responsible for ensuring the efficient and accurate selection of online orders, while maintaining the highest level of customer satisfaction.

Key Responsibilities
  • Select and prepare online orders in a timely and efficient manner
  • Ensure the quality and freshness of all items chosen
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
  • Initiate and complete the selection process for customers' online orders
  • Read and follow the directions given in the note section
  • Scan and bag orders on the go while following all bagging standards
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, item location discrepancies, and invalid temperatures to the Store e-Commerce Supervisor
  • Inspect equipment and notify the Store e-commerce Supervisor or other store management of items in need of repair
  • Perform required opening and closing procedures
  • Learn and adapt to new and improved processes
  • Assist in training new e-commerce team members
  • Meet/exceed item pick-per-hour standards
  • Perform duties of the Customer Attendant if needed per company guidelines
Requirements
  • Effective communication skills
  • Basic knowledge of computers
  • Basic knowledge of math (adding and subtracting)
  • Ability to work without supervision
  • Ability to read shelf tags
  • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
  • Ability to stand for extended periods of time and walk constantly
  • Ability to stoop, kneel, or crouch several times per hour
Preferred Qualifications
  • Experience in a production-oriented environment
  • Experience in a warehouse environment
  • Experience stocking shelves
Career Path
  • Customer Attendant
  • Store e-Commerce Supervisor


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