ClubLife Ambassador

We are seeking a highly skilled and experienced ClubLife Concierge to join our team at Oak View Group. The successful candidate will be responsible for providing exceptional member experiences, ensuring seamless communication, and delivering outstanding customer service.

• Direct members and guests to their destinations within the club, providing business and concierge services to our members.
• Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards.
• Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris.
• Accommodate member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services.
• Assist member experience initiatives such as the Club Newsletter, Message on hold, and the website calendar.

• Minimum of one year of experience in hospitality business or a similar role.
• Service-oriented mindset and ability to make every guest feel valued.
• Strong communication skills, verbal, written, phone, text, and social media communications.
• Ability to work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Exceptional listing skills.
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel.
• Adaptable to new technology.
• Positive attitude and willingness to work as part of a team.

The ClubLife Concierge will work in a fast-paced environment, interacting with members and guests on a daily basis. The successful candidate will be required to stand, walk, and move around the club, as well as lift and carry items up to 100 pounds on occasion.

The ClubLife Concierge will be required to work a variety of shifts, including weekends and holidays, and will be expected to be flexible and adaptable to meet the changing needs of the club and its members.