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Senior Operations Manager II

2 months ago

Schertz, Texas, United States Ryder System Full time
About the Role

Ryder Systems is seeking a highly skilled Senior Operations Manager II to lead our Fleet Maintenance team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our maintenance operations, ensuring that our fleet is properly maintained and that our customers receive exceptional service.

Key Responsibilities
  • Operations Management: Oversee the management of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  • Labor Management: Provide leadership, training, development and oversight to a self-directed management team assigned to the branch (es) to include the Operations Manager, Operations Supervisors, Technicians In Charge, Customer Service Coordinators and Technicians.
  • Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
  • Financial Management: Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
  • Asset Management: Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
  • Quality Management: Performs complex quality planning by developing corrective action and counter measures to operational quality issues.
Requirements
  • Four (4) years or more in an operations environment or demonstrated success in a Ryder role.
  • Three (3) years or more supervisory experience.
  • Ability to optimize execution of complex strategic labor, financial, quality, operating, safety and asset processes and related metrics.
  • Strong sense of personal accountability and a proven track record of achieving desired results.
  • Strong verbal and written communication skills.
  • Ability to work with reporting systems to pull data for analysis and decision making (preferred).
What We Offer

Ryder Systems offers a comprehensive benefits package, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.