Facility Solutions Expert
3 weeks ago
DWM Inc is a national service provider seeking a highly motivated Facility Solutions Expert to join their team. This role involves receiving, prioritizing, and dispatching facility maintenance work orders from clients to the DWM International Technician Network.
The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong problem-solving ability. A high school diploma or equivalent is required, with an associate's degree or trade experience being preferred.
The estimated salary for this position is $50,000-$60,000 per year, depending on experience. Benefits include full-time hours in a casual environment, professional growth opportunities, telework benefits, health insurance, and a 401K plan.
Job Responsibilities:
- Act as an account and trade specialist, managing and documenting work orders from inception to completion while ensuring prompt technician invoicing
- Anticipate client needs by providing proactive, accurate information to clients
- Maximize DWM profits by using the best technician for each individual work order
- Understand and manage the relationship between clients, technicians, and DWM
- Manage outgoing calls for work order, technician, and invoice management
- Source prospective technicians to expand the DWM International Technician Network
- Manage information in each system by maintaining updated records and notes
- Enter accurate proposals to the client for approval on work orders with large scopes
- Follow-up on all issued calls within the appropriate time periods while meeting all SLA (Service Level Agreement) requirements
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