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Customer Service Representative

2 months ago

Lacey, Washington, United States Kevin Hayward - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and provide them with personalized recommendations.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
Benefits
  • Competitive Salary and Commission/Bonus Structure: Earn a competitive salary plus commission/bonus for meeting sales targets.
  • Health Benefits and Paid Time Off: Enjoy comprehensive health benefits and paid time off for vacation and personal/sick days.
  • Flexible Hours and Growth Opportunities: Work flexible hours and have opportunities for growth and advancement within our agency.
  • License Reimbursement: Receive reimbursement for licensing requirements and training programs.
Requirements
  • Interest in Marketing and Sales: Have a genuine interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills.
  • People-Oriented and Detail-Oriented: Be people-oriented and detail-oriented, with a proactive approach to problem-solving.
  • Ability to Learn Computer Functions: Be able to learn computer functions and work in a team environment.