Customer Service Representative

4 weeks ago


Rochester, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Representative - Site Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our site.

Key Responsibilities:
  • Site Operations:
  • • Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
  • • Daily check-in to ensure interior stairway firewall paths are unobstructed.
  • • All coffee machine cleaning and maintenance.
  • • Cafe/Hub equipment and vending check; report deficiencies to Facilities department for service calls.
  • Facility Services:
  • • Move chairs (on wheels) to storage area(s).
  • • Move conference tables (on wheels) to storage area(s).
  • • Work alongside other vendors and/or partners.
  • • Move office equipment (on coasters or with rollers) as needed.
About You:

We are looking for a candidate with good computer skills/technical knowledge, ability to multitask and prioritize in order to meet deadlines, good customer service and communication skills, and ability to work with minimal supervision. Prior experience in a customer service environment is a plus.

Requirements:
  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Compensation:

The estimated salary for this role is $17.20/hr to $25.49/hr. We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.



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