Hotel Front Desk Representative
3 weeks ago
Night Shift Auditor
About the JobThis is a part-time weekend position at Hampton Inn & Suites in North Port, requiring 1-2 years of hotel experience.
Job Summary
Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
Essential Functions
- Perform guest registrations (check ins & check outs), room assignments, and special requests.
- Knowledge of daily hotel operations, policies, procedures, and internal rules.
- Knowledge of Brand's operating systems and Brand's customer loyalty programs.
- Knowledge of guest rooms, locations, amenities, features, and all other services offered.
- Knowledge of room rates, packages, discounts, and promotions.
- Ensure proper credit when checking out guest(s) and handle late charges accordingly.
- Knowledge of cash handling and bank procedures to check out all guest(s).
- Bank out at end of shift by following drop procedures.
- Email daily reports to accounting office.
- Answer phones, handle mail, and take messages.
- Assist guests with problems and questions; ensure all guest problems are resolved.
- Knowledge of the city, local area, and attractions.
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry.
- Know all emergency procedures and the proper action to take.
- Operate safe deposit boxes.
- Inspect conference rooms, common areas and public restrooms to ensure cleanliness.
- Perform security walks of hotel.
- Investigate and address noise/party issues.
- Set up, prepare, and maintain breakfast area.
Competencies
- Computer software skills.
- Communication both verbal and written.
- Dependable and customer focus.
- Time management and problem solving skills.
- Strong leadership abilities.
About You
We are seeking a reliable and customer-focused individual with strong communication and computer skills to join our team as a Night Shift Auditor.
Salary and Benefits
The estimated annual salary for this position is $35,000-$40,000 based on the location and job requirements.
Lodgco Hospitality offers competitive benefits including career development & training, paid time off, travel and hotel discounts, 401(k) with company match, bonus potential, and more.
Working at Lodgco Hospitality means being part of a dynamic and growing hospitality company that values its associates, guests, and investors.
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