Retail Customer Service Ambassador

5 days ago


Batavia, New York, United States BJ's Wholesale Club Full time

BJs Wholesale Club is a leading membership-based retailer offering a wide range of products and services to its members. As a Retail Customer Service Associate, you will be responsible for providing exceptional customer service to our members, answering their queries, resolving their issues, and ensuring that they have an excellent shopping experience.

We are seeking highly motivated and customer-focused individuals who are passionate about delivering outstanding service and creating a positive experience for our members. If you have a strong commitment to excellence and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide exceptional customer service to members, answering their queries and resolving their issues promptly and professionally
  • Ensure that all transactions are processed accurately and efficiently, handling cash, credit card payments, and returns as necessary
  • Maintain a clean and organized store environment, adhering to health and safety standards at all times
  • Collaborate with colleagues to achieve sales targets and promote cross-selling opportunities
  • Stay up-to-date with product knowledge and promotions, providing recommendations to customers as needed

About You:

  • You have a strong passion for delivering exceptional customer service and creating a positive shopping experience
  • You are highly motivated, enthusiastic, and committed to achieving sales targets
  • You possess excellent communication and interpersonal skills, able to work effectively with colleagues and customers
  • You are flexible, adaptable, and able to work well under pressure in a fast-paced environment

What We Offer:

  • A competitive salary of $15.25-$18.30 per hour, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive team environment, committed to excellence and customer satisfaction


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