Service Manager Assistant

4 weeks ago


Morganfield, Kentucky, United States H&R Agri-Power Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager Assistant to join our team at H&R Agri-Power. As a key member of our service department, you will play a vital role in ensuring the efficient operation of our shop and providing exceptional customer service.

Key Responsibilities
  • Create and manage service tickets to ensure accurate and timely repairs and maintenance.
  • Enforce best practices to maintain efficient operations and profitability in the service department.
  • Monitor and audit technician payroll and job output time to ensure accuracy and compliance.
  • Communicate with customers to arrange delivery of equipment and provide exceptional customer service.
  • Assist in maintaining up-to-date and organized service library of bulletins and reference material.
  • Schedule and reschedule service work to ensure timely completion and customer satisfaction.
  • Follow and enforce company and government procedures and policies.
  • Assist in the oversight of repairs and maintenance to ensure quality and efficiency.
  • Identify and analyze technical issues to provide solutions and improve processes.
  • Collaborate with the Service Manager to manage budgets and identify areas for cost reduction and profit improvement.
Requirements
  • High school diploma or equivalent required.
  • 3+ years of management experience in a service or repair environment.
  • 5+ years of experience working in an automotive or heavy machinery shop.
  • 3+ years of experience in customer service.
  • Proficiency in multiple computer databases, Outlook, and Excel.
  • Agriculture background a plus, but not required.
Physical Requirements
  • Ability to move around the dealership building and grounds without assistance.
  • Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk, or climb.
  • Ability to climb in, out, and under equipment.
  • Ability to operate all equipment in a safe and proper manner.
  • Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently, and seldomly lift up to 75 pounds.
  • Possess a visual acuity that will allow you to see small cracks, holes, and parts.
  • Ability to work in a non-climate-controlled environment or outside in inclement weather.


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