Service Manager Assistant
4 weeks ago
We are seeking a highly skilled and experienced Service Manager Assistant to join our team at H&R Agri-Power. As a key member of our service department, you will play a vital role in ensuring the efficient operation of our shop and providing exceptional customer service.
Key Responsibilities- Create and manage service tickets to ensure accurate and timely repairs and maintenance.
- Enforce best practices to maintain efficient operations and profitability in the service department.
- Monitor and audit technician payroll and job output time to ensure accuracy and compliance.
- Communicate with customers to arrange delivery of equipment and provide exceptional customer service.
- Assist in maintaining up-to-date and organized service library of bulletins and reference material.
- Schedule and reschedule service work to ensure timely completion and customer satisfaction.
- Follow and enforce company and government procedures and policies.
- Assist in the oversight of repairs and maintenance to ensure quality and efficiency.
- Identify and analyze technical issues to provide solutions and improve processes.
- Collaborate with the Service Manager to manage budgets and identify areas for cost reduction and profit improvement.
- High school diploma or equivalent required.
- 3+ years of management experience in a service or repair environment.
- 5+ years of experience working in an automotive or heavy machinery shop.
- 3+ years of experience in customer service.
- Proficiency in multiple computer databases, Outlook, and Excel.
- Agriculture background a plus, but not required.
- Ability to move around the dealership building and grounds without assistance.
- Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk, or climb.
- Ability to climb in, out, and under equipment.
- Ability to operate all equipment in a safe and proper manner.
- Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently, and seldomly lift up to 75 pounds.
- Possess a visual acuity that will allow you to see small cracks, holes, and parts.
- Ability to work in a non-climate-controlled environment or outside in inclement weather.
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Assistant Service Manager
5 days ago
Morganfield, Kentucky, United States H&R Agri-Power Full timeJob SummaryAn Assistant Service Manager is responsible for providing support to the Service Manager and Service department by managing internal and external customer needs and personnel, scheduling shop and field repairs, and directing other shop repairs.Key ResponsibilitiesService Ticket Management: Create Service Tickets with accurate and appropriate...
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Assistant Service Manager
2 weeks ago
Morganfield, Kentucky, United States H&R Agri-Power Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Service Manager to join our team at H&R Agri-Power. As a key member of our service department, you will be responsible for providing exceptional customer service, managing internal and external customer needs, and ensuring the efficient operation of our shop and field repairs.Key...
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Service Manager Assistant
1 month ago
Morganfield, Kentucky, United States H&R Agri-Power Full timeJob SummaryWe are seeking a highly skilled and experienced Service Manager Assistant to join our team at H&R Agri-Power. As a key member of our service department, you will play a vital role in ensuring the efficient operation of our shop and providing exceptional customer service.Key ResponsibilitiesCreate and manage service tickets to ensure accurate and...
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Service Operations Manager
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Morganfield, Kentucky, United States H&R Agri-Power Full timeJob Summary:As an Assistant Service Manager at H&R Agri-Power, you will play a vital role in supporting the Service Manager and Service department in managing internal and external customer needs and personnel. Your responsibilities will include scheduling shop and field repairs, directing other shop repairs, and ensuring the efficient operations and...
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