Operations Director

4 weeks ago

Greensboro, United States Restaurant Technologies Full time
Operations Director

The Operations Director will lead a high-performance team within a depot to achieve results. This role is responsible for developing and managing employees, ensuring customer satisfaction, and maintaining operational performance through continuous improvement practices.

Key Responsibilities:
  • People Leadership: Develop and manage a team to drive high performance and Restaurant Technologies values. Ensure workforce planning, training, and engagement, as well as performance management and recognition.
  • Customer Service & Reliability: Execute high levels of customer service in an efficient manner. Collaborate with functional partners to ensure customer demand is met and inquiries, incidents, and issues are resolved in a timely manner.
  • Operational Performance: Achieve depot operations performance through continuous improvement practices. Manage depot expenses, service, and distribution performance through efficient operations, and lead safety, DOT, and quality control management practices.
Requirements & Competencies:
  • 5+ years' experience in operations
  • 2+ years of management experience
  • Proven track record in managing customer service challenges
  • Ability to motivate others and build highly engaged and effective teams
  • Experienced in leading teams for high performance, including managing performance, coaching, handling conflict, and developing employees
  • Self-aware, knows strengths and weaknesses, and actively pursues ways to improve
  • Possesses managerial courage to say what needs to be said, address poor performance, and lead courageously
  • Strong interpersonal communication skills and the ability to influence across the organization
  • Strong business acumen and proven track record in achieving financial and operational results
% of Time Traveling: ~20%

Location: Restaurant Technologies is a leading provider of bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient, and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers, we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota, with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

Culture & Benefits:

Our employees are the foundation of our success, and we take care of them. Our comprehensive benefits include professional development, competitive health care coverage, incentives, and a healthy work and life balance. We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a 'Best Place to Work' by the Minneapolis/St. Paul Business Journal, along with The Minnesota Work Life Champions Award, while consistently earning a spot on Minnesota's Fastest Growing Companies list. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

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