Facility Operations Shift Lead

3 weeks ago


Oakland, California, United States CloudKitchens Full time
About the Role

We are seeking a highly organized and detail-oriented individual to fill the role of Facility Operations Associate at CloudKitchens.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

As a key member of our team, you will be responsible for organizing and transporting food orders with accuracy, utilizing smart handoffs to ensure seamless delivery.

You will also manage administrative tasks, maintain a clean and organized facility, and provide timely solutions to any issues that may arise.

Additionally, you will build strong relationships between CloudKitchens, restaurant partners, and drivers, fostering a collaborative community environment.

Key Responsibilities:
  • Serve as the primary point of contact for our business, ensuring excellent communication with all stakeholders.
  • Retrieve orders from kitchens to central processing, adhering to strict quality control standards.
  • Deliver outstanding service to the facility team, restaurant customers, and drivers, exceeding their expectations.
Requirements:
  • Ability to lift up to 50 pounds and navigate stairs safely.
  • Excellent organizational and multitasking skills, with a proven ability to work independently.
  • Effective communication skills, both in person and electronically.
  • A positive attitude and ability to thrive in a dynamic environment.
  • Previous experience in customer service, food service, or delivery app drivers is highly desirable.
About Our Team

We are a cutting-edge tech startup revolutionizing the food delivery industry. Our mission is to provide an exceptional experience for our customers, while also empowering our team members to grow and develop in their careers.

We offer a flexible schedule, paid sick time, and opportunities for growth and development. We operate 7 days a week, from morning to night, and we pay $20-$22/hour depending on location and experience.



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