Operations Manager

1 month ago


Edmond, Oklahoma, United States Westlake Hardware Full time
About Westlake Ace Hardware

We are one of the largest hardware retailers in the United States, with over 220 neighborhood stores located throughout the country. Our team is dedicated to serving our customers and communities, and we are looking for individuals who strive for personal and professional growth.

Job Summary

The Assistant Manager, Operations is responsible for managing overall store operations and achieving company goals and directives. This includes supervising the general operations of the entire store, implementing new Standard Operating Procedures, and ensuring successful Loss Prevention, Safety, and Internal Audits.

Responsibilities
  • Provide positive representation of Westlake Ace Hardware by greeting customers, answering calls and pages promptly, and resolving customer complaints.
  • Ensure a safe and efficient work environment by maintaining a clean and orderly sales floor, stock room, and outdoor merchandise areas.
  • Supervise the implementation of Store Support Center programs and communicate issues to the appropriate department with General Manager approval.
  • Participate in weekly management staff meetings and lead by example, being approachable by all associates and customers.
Inventory & Merchandising
  • Assist in receiving, checking in, and stocking of merchandise, adhering to best practices and Standard Operating Procedures.
  • Responsible for maintenance of back stock levels and assist in ordering desirable product inventory levels to ensure in-stocks and store profitability.
Hiring & Training of Associates
  • Assist in training of all associates and actively recruit and promote the advancement of Westlake Ace associates.
  • Assist in hiring, scheduling, reviewing, rewarding, and coaching Head Cashiers and Cashiers with General Manager approval.
Leadership
  • Manage all aspects of store operations in the absence of the General Manager.
  • Lead by example, be approachable by all associates and customers, and participate in store meetings.
Requirements
  • High School or GED equivalent required.
  • Previous retail management experience preferred, with hardware experience preferred.
  • Ability to stand, walk, lift (up to 25lbs), and climb.
Compensation Details

$17.00-$20.00 per hour, 45 hours/week with 5 hours overtime.



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