Client Service Associate

3 weeks ago


Pensacola, Florida, United States IRIS Full time
Job Description:

At IRIS, we are seeking a skilled Client Service Specialist to join our team. As a key point of contact for assigned clients, you will be responsible for assisting new customers with onboarding, addressing technical issues, and providing training and education on standard functionality.

To succeed in this role, you should have excellent communication skills, both verbal and written, as well as strong interpersonal skills. You should also be highly organized, with the ability to manage time effectively and prioritize tasks. Additionally, you should be coachable, career-driven, and able to learn quickly.

The successful candidate will have an Associate's degree or related experience, as well as 3+ years of customer service experience. Experience in healthcare is preferred but not required. The salary range for this position is $45,000-$65,000 based on experience, with benefits eligibility. Some travel may be required.

If you are a resourceful, self-driven individual looking to begin a career in client relations, we encourage you to apply for this exciting opportunity.

**Essential Responsibilities:**
  • Serve as the key point of contact for assigned clients.
  • Assist new customers with completing onboarding via IRIS' automated onboarding system.
  • Work with the Customer Support team to address any technical issues with assigned clients.
  • Analyze and interpret Client data and information and turn them into actionable insights.
  • Provide training & education for standard functionality to assigned clients.
  • Work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • Provide feedback to the Product team and participate in technology product design discussions to create tools the customers need.
**Requirements:**
  • Associate's degree or related experience
  • 3+ years of customer service experience
  • Experience in healthcare is preferred but not required.
**Physical Requirements:**
  • While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear.
  • The employee is frequently required to stand, sit, and walk.
  • Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
  • Ability to sit, type, and view a computer screen up to 8 hours at a time.
  • Ability to use telephone / headset for up to 8 hours at a time.


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