Retail Sales Associate

4 days ago

Nashville, Tennessee, United States EssilorLuxottica Full time
Job Title: Retail Sales Associate - Eyewear Expert

Join EssilorLuxottica, a global leader in the eyewear industry, as a Retail Sales Associate - Eyewear Expert. As a key member of our team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and achieving sales targets.

Key Responsibilities:
  • Provide outstanding customer service, ensuring clients' needs are met and their shopping experience is memorable.
  • Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
  • Display in-depth knowledge of the Brand, warranties, and optical add-on features offered to all customers.
  • Build and maintain relationships with clients, ensuring their needs are met both in-store and through follow-up communication.
  • Consistently meet and exceed daily, weekly, and monthly sales targets by upselling and cross-selling products.
  • Assist with minor adjustments and repairs.
  • Maintain a clean, organized, and visually appealing store environment on both the sales floor and back-of-house areas.
  • Provide omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
  • Understand and adhere to all brand policies and procedures.
Requirements:
  • High school diploma or equivalent.
  • 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Punctuality and reliability are essential.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
  • Demonstrated ability to achieve sales targets and exceed customer expectations.
  • A team-player who is collaborative with others, is adaptable, supportive, respectful, and open to feedback.
  • Able to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications:
  • Experience operating a POS system.
  • Luxury sales or eyewear industry experience.

EssilorLuxottica offers a competitive compensation package, including employee pay, bonus, and commission plans, as well as a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

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