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Clinical Support Specialist

2 months ago

Bowie Maryland, United States University of Maryland Medical System Full time
Job Overview:

The Clinical Support Specialist performs a variety of clinical and administrative tasks under the supervision of a physician. Responsibilities include managing patient appointments and maintaining accurate medical records.

Key Responsibilities:

Clinical Duties:
  • Prepare patients for examinations and procedures.
  • Conduct wound care and dressing changes.
  • Assist in the removal of sutures and staples.
  • Collect specimens and perform venipuncture.
  • Administer EKGs, visual acuity tests, and hearing screenings.
  • Perform ear lavages and instruct patients on inhaler usage.
  • Deliver nebulizer treatments and oxygen therapy as directed.
  • Gather comprehensive health histories from patients.
  • Document abnormal test results and communicate with health authorities.
  • Administer vaccinations and medications as prescribed.
  • Record vital signs and maintain cleanliness of medical instruments.
  • Ensure exam rooms are stocked and organized.
  • Follow up on abnormal findings as requested by providers.
  • Conduct routine point-of-care tests.
  • Collaborate directly with healthcare providers.
  • Maintain accurate electronic medical records.
  • Monitor referrals and lab results.
  • Adhere to infection control and quality assurance standards.
  • Participate in cross-departmental support as needed.

Administrative Duties:
  • Coordinate and manage patient appointments effectively.
  • Understand and comply with managed care policies.
  • Greet patients and visitors, providing a welcoming environment.
  • Maintain patient accounts with up-to-date information.
  • Utilize electronic systems for information management.
  • Communicate patient messages efficiently through the EMR.
  • Identify patients needing follow-up care to enhance health outcomes.

General Expectations:
  • Exhibit professionalism in all interactions.
  • Manage multiple tasks effectively.
  • Respect and acknowledge cultural diversity.
  • Utilize medical terminology accurately.

Customer Service Commitment:
  • Provide courteous and respectful service to all customers.
  • Follow established communication protocols.
  • Address customer inquiries and concerns promptly.
  • Maintain confidentiality of patient information.
  • Assist customers proactively and facilitate smooth transitions.
  • Demonstrate a commitment to service recovery when needed.

Team Collaboration:
  • Support colleagues and departments as necessary.
  • Take ownership of problem-solving and task completion.
  • Address conflicts directly and respectfully.
  • Be mindful of colleagues' time and commitments.
  • Provide updates to coworkers for continuity of care.

Communication Standards:
  • Maintain professionalism in all forms of communication.
  • Limit personal phone use during work hours.
  • Respond to calls and messages in a timely manner.
  • Keep voicemail and email messages current and informative.

Self-Management:
  • Adhere to dress code and grooming standards.
  • Complete assignments within designated timeframes.
  • Engage in ongoing professional development.
  • Follow safety and infection control protocols.
  • Respect attendance and punctuality guidelines.