Customer Service Ambassador

3 weeks ago


Waukesha, Wisconsin, United States Monro Auto Service and Tire Centers Full time

Compelling Career Opportunity

We are seeking a talented Guest Care Specialist to join our team at Monro Auto Service and Tire Centers

About the Role:

This is a full-time or part-time position, with an hourly pay rate of $16.00 to $19.00.

As a Guest Care Specialist, you will be responsible for providing exceptional customer service, answering phone calls, scheduling appointments, and building trust with our guests. You will also assist in various aspects of guest care, work order completion, and register assistance.

Responsibilities:

  • Deliver a superior guest experience by engaging with customers, scheduling appointments, and communicating services.
  • Manage time effectively, handling multiple priorities and tasks simultaneously.
  • Collaborate with colleagues to achieve business goals and resolve guest concerns.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
  • Maintain a safe and healthy work environment, adhering to company policies and procedures.

Required Skills and Qualifications:

  • High school diploma or equivalent required.
  • Valid driver's license and satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills and problem-solving abilities.
  • Able to work varied shifts, including days, evenings, weekends, and holidays.

Benefits:

  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications and state inspection licenses.
  • 401k eligibility immediately upon hire.
  • Direct deposit and employee discounts.
  • Healthcare, vision, and dental benefits for full-time teammates.
  • Career advancement opportunities.

Growth Opportunities:

We offer on-the-job training, company-sponsored certifications, and coursework through Monro University to empower our teammates to advance in their careers.

Monro, Inc. is an equal opportunity employer and affirms equal employment opportunity for all applicants and employees without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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