Transportation Operations Manager
4 days ago
Hogan Transportation, a 100-year-old full-service transportation company, seeks an experienced Transportation Operations Manager to oversee shop activities and performance.
About the RoleThis senior-level position is responsible for managing labor costs, service levels, operational expenses, and team management to drive customer satisfaction and business growth.
Main Responsibilities- Servicing Performance: Ensure high-quality work standards, meet deadlines, and maintain proper procedures among service employees.
- Work Scheduling: Prepare and distribute work schedules, duty assignments, and performance targets for service personnel.
- Policies and Standards: Implement departmental policies, procedures, and service standards in conjunction with management.
- Performance Management: Discuss job performance issues with employees to identify areas for improvement.
- Training and Development: Train employees on company policies, job duties, and departmental requirements.
- Employee Recruitment: Recruit, interview, and select candidates for hire.
- Financial Analysis: Analyze departmental financials and provide input on budget planning and preparation.
- Staff Training: Design, implement, and evaluate staff training programs, customer service initiatives, and performance metrics.
- Regulatory Compliance: Apply knowledge of DOT regulations to department operations.
- Payroll and Overtime: Manage payroll processes and control overtime expenses.
- Employee Development: Identify employee training needs and set development goals for on-the-job, internal, or external training.
- Workplace Safety: Maintain a safe working environment.
- Bachelor's degree or equivalent required
- Minimum 5 years of experience in truck maintenance and 3+ years in a supervisory role
- Excellent organizational skills, attention to detail, and time management
- Superior customer service and communication skills
- Proficiency in Microsoft Office applications and internet usage
$85,000 - $110,000 per year, depending on qualifications and experience.
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