Away is a renowned lifestyle brand dedicated to revolutionizing travel through innovative products and engaging content that motivates individuals to explore more. We are currently in search of a Keyholder to enhance our Newbury retail operations.

Our Retail division is committed to delivering a transformative shopping experience that fosters a global community. We establish connections with our clientele through exceptional product knowledge, outstanding service standards, and operational excellence. We take pride in being the primary offline interaction point for our community, utilizing this opportunity to cultivate more Away enthusiasts.

Are you ready to play a pivotal role in reshaping the travel sector? The ideal candidate will embody the Away brand by offering unparalleled support to every customer from the moment they enter until they depart. Your contributions will be vital to the store's achievements through exceptional customer interactions and in-depth product knowledge.

• Lead, mentor, and nurture a team of retail associates.
• Facilitate the onboarding of new team members while providing ongoing coaching to existing staff.
• Articulate Away's values and brand philosophy to both your team and customers.
• Ensure your team delivers exceptional customer service by exemplifying such service yourself.
• Oversee in-store processes and operations, assisting in the development of Away's standard operating procedures.
• Contribute to the efficiency and growth of the retail business; enhance store operations and customer experience.
• Act as a liaison for headquarters and colleagues; support marketing initiatives and events at the store.

• Outstanding communicator with a genuine passion for people.
• Comfortable engaging with diverse personalities.
• Maintains composure in high-pressure situations.
• Proficient and swift problem-solver with meticulous attention to detail.
• Positive mindset, viewing every task as valuable.
• Thrives in a dynamic and fast-paced environment.
• Enthusiastic about travel.
• Capable of lifting and carrying up to 25 pounds throughout the work shift.
• Able to stand for extended periods during the work shift.
• Competent in bending, squatting, twisting, and reaching as necessary during the work shift.

Our salary structures are designed to remain competitive within our industry, forming part of a comprehensive rewards program that includes benefits, bonuses, equity, and various social and professional development opportunities at Away. Compensation decisions consider multiple factors, including role scope, qualifications, experience, skillset, and internal equity among Away employees.

• Hourly Pay Range: $23.00

Away is a global lifestyle brand focused on transforming travel through products and content that encourage individuals to explore more. Established in 2016 with a single, expertly designed carry-on, the company has since expanded to offer a wide range of luggage and travel essentials tailored for the modern traveler. With headquarters in New York City and teams in London and Toronto, Away ships products to multiple countries worldwide. The company has received accolades such as Fast Company's 'World's Most Innovative Companies' and TIME's 'Best Inventions.'

EEOC Statement:

Away is committed to fostering a diverse workplace that embraces an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information, or disability.

Away is dedicated to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application processes.