AWS Connect Solutions Architect

7 days ago


Richmond, California, United States Genworth Financial Full time
Job Title: AWS Connect Solutions Architect

About Genworth Financial:
Genworth Financial is a leading insurance company that offers innovative solutions to improve customer experience. Our team is dedicated to providing exceptional service and support.

Job Description:
The AWS Connect Solution Associate will design, implement, and maintain AWS Connect solutions to enhance the customer experience at Genworth Financial. As a key member of our IT team, you will work closely with both IT and business teams to develop contact center solutions. Your primary responsibility will be to create a seamless and efficient customer experience using AWS Connect technology.

Key Responsibilities:
* Design and implement AWS Connect solutions to meet business requirements
* Collaborate with cross-functional teams to develop contact center solutions
* Maintain and troubleshoot AWS Connect solutions to ensure high availability and performance

Required Skills and Qualifications:
* Strong knowledge of AWS Connect technology and its applications in contact centers
* Excellent problem-solving skills and ability to troubleshoot complex issues
* Experience working with cross-functional teams to deliver projects on time and within budget
* Strong communication and collaboration skills

Benefits:
* Competitive salary: $120,000 - $180,000 per year
* Comprehensive benefits package including medical, dental, and vision insurance
* Generous 401(k) matching program
* Opportunities for professional growth and development

What You'll Need to Succeed:
* Bachelor's degree in Computer Science, Information Technology, or related field
* Minimum 3 years of experience in contact center technology and implementation
* AWS Certified Developer or Architect certification preferred

Why Join Us:
We are a dynamic and innovative company that values teamwork, diversity, and inclusion. If you are passionate about delivering exceptional customer experiences and want to grow your career in a supportive and collaborative environment, we encourage you to apply.

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