Banquet Captain

As a key member of our hospitality team, the Banquet Captain plays a crucial role in ensuring the success of our events. This position is responsible for supervising and coordinating the activities of the Banquet associates during banquet events, maintaining effective communication with guests, and collaborating with the Banquet Manager and Banquet Chef to determine serving arrangements and additional staffing and equipment requirements.

• Event Supervision: Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.
• Guest Communication: Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.
• Food Service Coordination: Maintain constant communication with the Banquet Chef, ensuring effective coordination between food production and food service. Provide exact guest counts after seating and advise on last-minute timing adjustments.
• Server Management: Check-in servers, assign stations, and communicate pre-assigned function side work duties.
• Table Setting and Buffet Management: Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness. Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.
• Event Cleanup: Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.
• Training and Development: Conduct server training as needed to maintain a well-trained and efficient Banquet staff. Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.
• Financial Management: Extend and total the check accurately, double-check for accuracy, and obtain the host's signature. Report gratuities received within company guidelines and in compliance with federal regulations.
• Regulatory Compliance: Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.

PCH, Inc. is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.