Global Delivery Manager: Technology Transformation Expert

1 day ago


Milwaukee, Wisconsin, United States Experis Full time

We are seeking a seasoned Global Delivery Manager to lead the transformation of our Oracle SaaS platform in North America and Latin America. As a key member of our team, you will be responsible for overseeing the delivery of operations, supporting business and technology functions, and resolving issues as needed.

About the Role

This is a permanent, full-time position based in Milwaukee WI, with 3 days onsite. You will work closely with our global support team based in India to develop, test, and execute technology components in Oracle Cloud. Your expertise in optimizing current support processes and creating plans for decommissioning applications will be invaluable to our organization.

Responsibilities
  • Owning the overall operations delivery of our Global Oracle SaaS platform for North America and Latin America countries.
  • Supporting business and technology functions implemented on Oracle Cloud Financials during North America Business hours and LATAM business hours.
  • Resolving issues if needed for urgent support issues.
  • Coordinating with other global Support team based in India on development, testing and execution of technology components in Oracle Cloud.
  • Evaluating, implementing, and supporting key IT Systems to optimize current support processes for Oracle Financial SaaS platform.
Requirements
  • Bachelor's degree in business or technology.
  • 12 to 15 years of relevant experience in Oracle Cloud Financials implementation or Support.
  • Must have Oracle Cloud Financials or Oracle ERP Financials experience, functional or technical, or both.
  • Ability to understand Oracle Cloud configurations, configure Oracle Cloud, ability to write and execute test cases for testing.

The ideal candidate will thrive in a diverse, fast-paced environment and possess strong critical thinking abilities. Experience working with teams across multiple geographies and supporting multiple countries is also essential. A service-oriented mindset and strong communication skills are required to satisfy user community and accessibility needs.

Estimated Salary Range:

$120,000 - $150,000 per annum, based on location and experience.



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