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Service Support Associate

3 weeks ago

Frederick, Maryland, United States Mr Handyman Full time
About the Job

We are looking for a skilled Service Support Associate to join our team at Mr. Handyman. In this role, you will provide exceptional customer support, responding to customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide customer support via phone, email, or in-person.
  • Investigate and resolve customer complaints and issues efficiently.
  • Collaborate with colleagues to schedule services and dispatch technicians as needed.
  • Develop and implement effective marketing strategies to sell additional work and earn business.
  • Manage administrative tasks, including data entry, payment processing, and supply inventory.
Requirements and Qualifications
  • Prior customer service and sales experience is preferred.
  • Excellent written and verbal communication skills are essential.
  • Proficiency in computer software applications, including Microsoft Office and spreadsheets.
  • Strong problem-solving skills and attention to detail.
  • A team player who can work independently, with a positive attitude and excellent time management skills.
Benefits and Compensation

The estimated annual salary for this role is $39,600 - $48,400, based on a 40-hour workweek and 52 weeks per year. Benefits vary by location and may include health insurance, retirement plans, and paid time off.