Customer Service Liaison

6 days ago


Lakeville, Minnesota, United States Americold Full time

Americold offers a competitive salary of $45,000 - $65,000 per year.

About the Job

We are seeking a skilled Customer Service Rep to join our team at Americold. In this role, you will be responsible for responding to customer inquiries and complaints in a timely and professional manner. Your duties will include reporting customer feedback to management, providing clerical support, and scheduling loads as required.

Key Responsibilities
  • Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
  • Report customer feedback to management
  • Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers
  • Schedule loads as required and maintain updated reports to ensure all loads are empty and closed
  • Resolve refused product, over, short, and damaged (OS&D) orders

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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