Customer Service Liaison
6 days ago
Americold offers a competitive salary of $45,000 - $65,000 per year.
About the JobWe are seeking a skilled Customer Service Rep to join our team at Americold. In this role, you will be responsible for responding to customer inquiries and complaints in a timely and professional manner. Your duties will include reporting customer feedback to management, providing clerical support, and scheduling loads as required.
Key Responsibilities- Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
- Report customer feedback to management
- Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers
- Schedule loads as required and maintain updated reports to ensure all loads are empty and closed
- Resolve refused product, over, short, and damaged (OS&D) orders
We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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