Senior Customer Service Representative

1 week ago


National Hwy Pennsauken, United States Puratos Full time
Senior Customer Service Representative

The Senior Customer Service Representative is a critical role within our organization, responsible for delivering exceptional customer experiences across various geographical regions. This position requires a high level of expertise in customer service, account management, and problem-solving.

Key Responsibilities:
  • Manage multiple critical/strategic accounts, partnering with sales teams to ensure seamless communication and customer satisfaction.
  • Utilize SAP for designated regions to support complex logistics processing, including order tracking, customer complaints, and refunds.
  • Adhere to Standard Operating Procedures for customer service processes, including order intake via phone, email, and EDI.
  • Proactively resolve customer issues, including returns, debit and credit processing, and complaint management.
  • Collaborate with sales and operations teams to identify and implement best practices for communication around shortages, lead times, and freight costs.
Requirements:
  • 3+ years of customer service experience, with a bachelor's degree preferred.
  • Working knowledge of SAP, preferably in Order Management (Sales and Distribution module) and Transportation.
  • 1+ years of transportation tendering or operations experience, with food industry experience preferred.
  • Exceptional written and verbal communication skills, with the ability to work collaboratively at all levels.
About Puratos:

Puratos is a global purpose-driven company focused on bringing people together through food innovation for good. We offer a competitive compensation and benefit package, designed to promote a Happier, Healthier You.



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