Benefits Coordinator

1 week ago

Mechanicsville Virginia, United States Bowlero Full time
Job Summary

The Benefits Administrator is a key member of our HR team, responsible for managing and administering our employee benefits programs. This role requires strong analytical skills, attention to detail, and excellent communication skills to ensure accuracy, compliance, and excellent customer service.

Key Responsibilities
  • Review and manage benefits eligibility, reconciling reports between HRIS, Payroll, and vendors.
  • Maintain and update employee benefit files, databases, and other records, ensuring the accuracy of benefit enrollments and corresponding payroll deductions.
  • Research and respond to employee inquiries regarding benefits issues, providing clear communication on benefits policies and procedures.
  • Process status changes, terminations, employment status changes, and new hires.
  • Administer short-term and long-term disability plans, coordinating with third-party medical providers, processing benefit checks, tracking benefit payments, and managing milestone events that impact healthcare benefits.
  • Maintain benefit vendor contacts and provide vendors with appropriate documentation for benefit plans.
  • Process and reconcile vendor bills.
  • Administer Labor Union Contracts and ensure compliance with associated benefits.
  • Process court-ordered claims.
  • Administer FMLA and various other types of leaves according to federal guidelines, educating employees and managers on these guidelines.
  • Administer the 401(k) plan according to plan guidelines, assisting employees with online procedures for loan requests, account rollovers, loan payments, and hardship withdrawals, and acting as a liaison between employees and the Third-Party Administrator.
  • Administer the Employee Stock Purchase Plan (ESPP) according to plan guidelines.
  • Assist in preparing materials and presenting benefit plans to employees.
  • Issue annual individual summaries of benefits to employees.
  • Administer the employee relocation program and provide employees with information regarding general guidelines.
Requirements
  • Strong analytical skills and attention to detail.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
  • Effective communication and interpersonal skills, with the ability to explain complex benefits information to employees clearly and effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS systems.
  • Ability to handle sensitive information confidentially and with integrity.
  • Problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
  • Customer service-oriented, with a focus on delivering high-quality support to employees.
Education and Experience
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 2+ years' experience in benefits administration or a similar HR role or equivalent combination of education and experience is also acceptable.

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