Customer Experience Representative

5 days ago


East Aurora, New York, United States Goodyear Full time
The Role of a Customer Sales Advisor

As a Customer Sales Advisor at Goodyear, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to provide top-notch service and support to our customers, ensuring that they receive the best possible experience every time they interact with us.

Key Responsibilities:
  • Build strong relationships with customers to understand their needs and preferences
  • Identify solutions that meet customer requirements and present them in a clear and compelling manner
  • Work closely with other teams to ensure seamless service throughout the customer's interaction with us
  • Develop strategies to address customer pain points and improve overall satisfaction


What We Offer

As a valued member of our team, you will enjoy a range of benefits, including medical plans, 401(k) matching, certification reimbursement, and paid vacations. You will also have access to opportunities for career advancement and professional development. We believe in investing in our employees and helping them reach their full potential.

At Goodyear, we value diversity and inclusion. We are an equal employment opportunity employer and welcome applications from qualified candidates from all backgrounds. If you are passionate about delivering outstanding customer service and want to be part of a company that values its employees, then this role is perfect for you

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills. You should be able to build rapport with customers quickly and establish trust. Strong problem-solving and analytical skills are also essential, as you will need to identify solutions to complex customer problems and present them in a clear and concise manner.

A high school diploma or equivalent is required, but prior guest service experience is preferred. Previous automotive guest service experience is also beneficial. If you have a valid driver's license and are at least 18 years old, you may be eligible for this role.

Why Choose Goodyear?

At Goodyear, we are committed to delivering exceptional customer experiences and creating a positive impact on our customers' lives. We believe in investing in our employees and helping them reach their full potential. If you are passionate about delivering outstanding customer service and want to be part of a company that values its employees, then this role is perfect for you

How to Apply

If you are interested in this role, please submit your application through our website. We look forward to hearing from you

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