Vehicle Customer Care Specialist

5 days ago


Centerville, Utah, United States Dave's Complete Auto Full time
About the Job

We are seeking a skilled Vehicle Customer Care Specialist to join our team at Dave's Auto Center. In this role, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.

The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to remain calm under pressure. Previous experience as a Customer Service Representative or in a similar role is preferred.

Responsibilities:

  • Respond to a high volume of inbound calls and emails from customers
  • Identify the reason for the customer's call, collect relevant information, and provide solutions
  • Utilize premade scripts for various customer service topics
  • Develop rapport and build relationships with customers using best practices in customer service techniques
  • Document all customer interactions
  • Meet personal and team quotas
  • Participate in regular trainings to maintain up-to-date skills and knowledge

Qualifications:

  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role (preferred)
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $30,000 - $40,000 per year

About Us:

Dave's Auto Center is a family-owned and operated full-service automotive shop with over 35 years of experience in the industry. Our state-of-the-art equipment and highly trained technicians enable us to provide top-notch service to our customers. We value our employees and strive to create a positive and supportive work environment.


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