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Global Customer Support Specialist

2 months ago

Elkhart, Indiana, United States Safe Fleet Full time

International Customer Service Representative

Overview of the Role

About Safe Fleet

At Safe Fleet, we are committed to transforming Fleet Safety through innovative, integrated solutions that address current safety demands while anticipating future challenges. Our mission is to enhance fleet intelligence, making them safer and more efficient.

We have developed a comprehensive safety platform tailored for various fleet vehicles, including School Buses, Transit Vehicles, Fire and EMS Services, Law Enforcement, Work Trucks, and Military applications.

We are seeking motivated and innovative individuals to contribute to our mission.

Position Summary

The International Customer Service Representative plays a crucial role in delivering exceptional customer support and sales assistance to a designated customer portfolio through various communication channels, including phone, email, and in-person interactions.

Key Responsibilities:

  • Process customer orders promptly, ensuring accuracy and adherence to shipping instructions.
  • Proactively suggest product updates to enhance customer satisfaction and profitability.
  • Act as a liaison for Production Control to maintain production schedules and expedite orders as needed.
  • Assist with accounting processes related to payments and credit terms.
  • Provide necessary documentation for customers throughout the sales process.
  • Manage and process change orders and credit memos efficiently.
  • Ensure compliance with certification requirements and coordinate necessary inspections.
  • Maintain accurate export documentation and customer records.
  • Identify customer needs to recommend appropriate products and solutions.
  • Educate customers on product features and benefits to boost sales and satisfaction.
  • Communicate pricing, delivery, and payment terms clearly and effectively.
  • Utilize Sales Force to manage leads and opportunities in line with company standards.
  • Support the receptionist as needed and resolve customer service issues effectively.
  • Document product and service issues in the CRM system.
  • Collaborate with the VP of Business Development and Regional Managers to support business objectives.
  • Prepare necessary banking documentation as required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Required Competencies:

To excel in this role, candidates should demonstrate:

  • Strong focus on quality and customer satisfaction.
  • Ability to adapt in a fast-paced environment.
  • Effective communication skills, both written and verbal.
  • Attention to detail and proactive problem-solving abilities.
  • Commitment to continuous improvement and learning.
  • Team-oriented mindset with a focus on safety.

Qualifications:

A high school diploma or equivalent is required, with a preference for candidates with:

  • 2+ years of experience in international logistics.
  • 5+ years of customer service experience in a manufacturing setting.

Language Proficiency:

Fluency in English, with the ability to effectively communicate in various settings.

Physical Requirements:

Ability to perform tasks that may require sitting for extended periods and occasionally lifting up to 25 pounds.

Work Environment:

The work environment is typically moderate in noise level, with an air-conditioned office setting and occasional exposure to manufacturing conditions.

Work Hours:

This position requires a commitment of 40+ hours per week, typically during standard office hours.

At Safe Fleet, we empower our employees to build fulfilling careers with the support and resources needed for success. We offer a comprehensive benefits package, including medical, dental, and retirement plans.

We are an equal opportunity employer and do not discriminate based on any protected status.