Customer Solutions Expert

4 days ago


Villa Park, Illinois, United States Bob's Discount Furniture Full time

Our Mission

At Bob's Discount Furniture, our mission is to provide our customers with an unparalleled shopping experience by offering beautiful home furnishings solutions at unbeatable prices. We're committed to delivering exceptional customer service and exceeding expectations through a low-pressure consultative approach.

Job Role

We're seeking a highly motivated and career-minded Customer Solutions Expert to join our team. As a Customer Solutions Expert, you'll be responsible for welcoming and engaging customers, generating sales through a low-pressure consultative approach, and providing them with an unforgettable shopping experience.

Key Responsibilities

  • Welcome and engage customers, providing them with world-class customer service
  • Generate sales through a low-pressure consultative approach

Requirements

  • Energetic, self-motivated customer service professional with exceptional interpersonal, listening, and communication skills, bilingual a plus
  • Flexibility to work a 5-day retail schedule that includes nights, weekends, and most holidays
  • Basic computer skills
  • Previous sales or customer service experience in a retail environment a plus, but not required
  • Strong organizational skills

Benefits and Perks

  • Hourly pay plus commission
  • National Health, Dental, and Vision coverage
  • Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
  • 401(k) Profit Sharing Plan - Generous Company match
  • Paid Personal/Sick Days
  • Paid Vacation, Sick Days, Holidays, and your Birthday
  • Employee Assistance Program
  • Generous Employee Discount
  • Flexibility of working a Retail Schedule (weekends, evenings & holidays)
  • Bob's Bail Out Program and Bob's Helping Hand Program


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