Financial Services Representative

2 weeks ago


Santa Maria, California, United States COASTHILLS FEDERAL CREDIT UNION Full time
Job Title: Banker

Job Summary:

We are seeking a highly motivated and customer-focused Banker to join our team at CoastHills Federal Credit Union. As a Banker, you will be responsible for identifying the financial needs of our members and providing them with personalized solutions to meet those needs.

Key Responsibilities:

  • Prepare and process loan-related transaction requests, both in person and over the phone.
  • Actively promote and cross-sell Credit Union services, products, and programs to members.
  • Resolve member complaints and errors in a timely and professional manner.
  • Accurately operate a variety of office equipment and machines.
  • Open new membership and share accounts, and cross-sell products as appropriate.
  • Thoroughly understand the features and benefits of Credit Union products, including GAP, MBI, and Debit Cancellation, and promote them to members.
  • Assist members in identifying loan and deposit products and follow appropriate procedures.
  • Perform advanced problem resolution and account adjustments.
  • Perform duties as a Membership Officer as prescribed under Policy 1150 of the Credit Union Policy Manual.
  • Maintain current job knowledge of Credit Union policies, procedures, and services.
  • Makes outbound calls to initiate and process new loan and deposit products from new and existing members.
  • Reviews credit reports to identify opportunities and cross-sell additional loan and ancillary products.
  • Assists in coaching and development of other branch employees.
  • Performs MSO 1, MSO 2, and MSO 3 – Operations Specialist duties as needed.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

High school diploma or equivalent.

Two years of progressive sales and cross-selling experience in a financial or retail environment.

Certificates, Licenses and Registrations:

None.

Knowledge:

Within six months of hire:

Successful completion of core competencies certification.

Successful completion of Member Services Officer 2 certification.

Knowledge of consumer loans, including processing and funding.

Successful completion of Member Services Officer 3 certification.

Knowledge of Credit Union products and services.

Proficiency in MS Office (especially Word) highly desirable.

Other Skills and Abilities:

Operates a variety of office equipment and machines.

Ability to travel, attend, and participate in training and meetings at various locations.



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