Regional Finance Corp. Branch Manager

4 weeks ago

Garland, Texas, United States Regional Finance Corp Full time
Job Summary

The General Manager is responsible for the overall performance of the branch operation. This includes recruiting, developing, and retaining top talent within a high-performing branch working for a leader in the consumer finance industry.

Key Responsibilities
  • Lead a focused and dedicated team to effectively meet the company-established loan goals and operational metrics.
  • Manage overall day-to-day branch operations by enhancing branch profitability, control, and growth through effective leadership and employee development.
  • Challenge and motivate managers and team members in an atmosphere of mutual respect, while establishing expectations, setting standards, and providing timely, effective feedback.
  • Exercise a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.
  • Subject matter expert on our personal loan product offerings to present loan solutions to current and potential customers that help them achieve their financial goals.
  • Manage risk mitigation by creating and maintaining branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.
  • Direct managers and team members in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act).
  • Train branch team members and monitor strict compliance with UDAAP (Unfair or Deceptive Acts or Practices).
  • Establish and build customer relationships through delivering exceptional service.
  • Assign duties to employees and frequently examine their work for accuracy, neatness, timeliness, and maintaining efficiency.
  • Partner with Recruiting and District Supervisors to address branch staffing needs, including conducting interviews and actively seeking top talent.
  • Cultivate new relationships with local retail businesses.
  • Partner with Account Managers to maintain strong relationships with current retail businesses, handle complaints, and train external business partners in company policies and procedures.
  • Oversee the following duties, including but not limited to:
    • Approving and closing loans, as necessary.
    • Working with past-due customers by developing a plan for resolution.
    • Delegating all collection activity daily and following up to ensure completion.
    • Processing insurance claims for customers. Maintaining proper insurance claims records and reports.
    • Telephoning and sending collection material to past-due customers, as needed.

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