Patient Referral Specialist

7 days ago


Oak Brook, Illinois, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly skilled Patient Referral Specialist to join our team at Advocate Aurora Health. As a key member of our patient access team, you will be responsible for coordinating all hospice referrals and ensuring compliance with state and federal regulations.

About the Role

This is a full-time position that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. You will serve as the internal point person and processing agent for all new hospice referrals, responding to inquiry calls regarding hospice care, and identifying risk management situations.

Main Responsibilities
  • Coordinate all hospice referrals and ensure compliance with state and federal regulations
  • Serve as the internal point person and processing agent for all new hospice referrals
  • Respond to inquiry calls regarding hospice care
  • Identify risk management situations and report to supervisor immediately
  • Maintain a knowledge of Medicare, Medicaid, HMO procedures, and Managed Care guidelines
  • Explore reimbursement in conjunction with Insurance Verification specialist/Patient Account Specialist
Requirements
  • HS Diploma or equivalent
  • 3 years of hospice intake experience
  • Very good communication skills
  • Knowledge of Medicare rules and regulations
  • Strong Customer Service and communication skills
  • Working knowledge of managed care environment
  • Ability to work in a very fast-paced and demanding environment
  • Ability to multi-task and prioritize patient scheduling
  • Teamwork
Compensation and Benefits

The estimated annual salary for this position is $65,000 - $80,000, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Advocate Aurora Health

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States. We provide care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin. Our organization is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs.



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