Auto Parts Retail Team Lead
4 weeks ago
The Retail Service Specialist will provide exceptional customer service and support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Key Responsibilities- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges in an efficient and friendly manner.
- Perform all store opening/closing duties, including performing day end procedures and verifying/securing money/deposits according to company policy.
- Strong communication skills.
- Ability to obtain RSS Certification.
- Desired: Retail sales experience, ASE Certification, and fluency in multiple languages.
- Competitive Wages & Paid Time Off.
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for Career Growth.
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
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