Network Systems Specialist

20 hours ago


Salt Lake, Utah, United States Salt Lake Community College Full time

Job Title: Voice and Data Network Technician

The role of the Voice and Data Network Technician involves providing support for troubleshooting, repairs, maintenance, and installation of voice and data equipment. This includes creating reports and documentation on actions taken. As a second-level support specialist, you will work as part of a team to maintain and support voice and data communication systems.

You will be responsible for identifying issues and resolving hardware and software problems through established policies and procedures. Additionally, you will act as a resource to other staff and clients on new voice and data technologies.

Key Responsibilities:

  • Install, troubleshoot, repair, and maintain network equipment (routers, switches, firewalls, WLC/APs, Load Balancers) as needed.
  • Troubleshoot connectivity issues typical in a LAN/WAN environment.
  • Provide reports/documentation in work order system and in department library regarding work completed.
  • Set up network access for users, printers, AV equipment, and misc. network devices including ACL/VLAN configurations, port security, QoS, and other access layer related duties in a LAN/WLAN environment.
  • Install, troubleshoot, repair, and maintain network equipment (i.e., phones, routers, switches, firewalls, UPS's, wireless AP's, and other infrastructure equipment) as needed.
  • Monitor voice and data systems for performance to assure dependable and uninterrupted operation of voice/data network systems.
  • Utilize protocol analyzer to assist with protocol analysis support such as TCP/IP, multicast, and other routing/routed protocols.
  • Assist senior staff in tracking network assets, lifecycle management, and capacity planning.
  • Develop or establish relationships with providers.
  • Maintain current skill set through professional initiative, on-the-job opportunities, and available formal training.
  • Participate in after-hours support.

Requirements:

We are looking for a highly motivated individual with excellent problem-solving skills and strong technical knowledge. The ideal candidate should have experience working with voice and data communication systems, including network equipment and protocols.

Salary: $65,000 - $85,000 per year, depending on experience and location.

Education: Bachelor's degree in Computer Science, Telecommunications, or related field.

Experience: 2+ years of experience in a similar role.

Location: Salt Lake City, Utah



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