Market Delivery Team Lead

3 weeks ago

Bessemer, Alabama, United States Lowe's Companies Full time
{"title": "Market Delivery Team Lead", "subtitle": "Drive XDT Success", "content": "

Key Responsibilities:

  • Model and communicate Lowe\u0027s Core Behaviors and SMART customer service expectations.
  • Thrives in an environment with lots of change and ambiguity, adapting and pivoting quickly when necessary to meet changing business, associate, or customer needs.
  • Monitors and drives Market Delivery Associates to achieve key operational performance metrics.
  • Provides tools, resources, and knowledge of systems and SOP\u0027s where appropriate.
  • Makes confident decisions and escalates issues to leadership where appropriate.
  • Identifies barriers to operational processes or the customer experience and communicates those barriers to Leadership - implements solutions as required.
  • Build and maintain collaborative relationships with other leaders and 3PL Teams to help drive overall XDT success.
  • Provide real-time training and feedback to Market Delivery Associates including responsibility for onboarding of hourly associates in the location and overseeing the cross-training program.
  • Support inventory management in the XDT and provide feedback on shortages/overages.
  • Responsible for safety.
  • Supervise (when necessary) and provide direction towards XDT performance to Market Delivery Associates in the absence of Market Delivery Supervisors.
  • The Market Delivery Team Lead serves as a point of contact for warehousing and delivery teams on resolution of customer issues or escalates issues, if necessary.

Work Schedule:

The Market Delivery Team Lead requires morning, afternoon, and evening availability any day of the week. The XDT operates 7 days a week. Market Delivery Team Leads are required to work a pre-determined schedule, but this may be changed by management based on business needs.

Minimum Requirements:

  • High school diploma or equivalent.
  • 1 year of relevant experience.

Preferences:

  • Associate\u0027s degree in Operations, Supply Chain, or a related field.

Lowe\u0027s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

"}

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