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Customer Service Ambassador
2 months ago
About Us:
Crossroads Hyundai is a leading automotive dealership that prides itself on delivering exceptional customer experiences. We're a community-driven organization that values our customers and strives to create a welcoming environment for all.
Position Overview:
We're seeking a highly motivated and personable Customer Service Ambassador to join our team. As the first point of contact for our customers, you will play a pivotal role in setting the tone for their visit and ensuring they feel valued from the moment they arrive. Your responsibilities will include greeting visitors with a warm and friendly demeanor, showcasing our diverse range of vehicles, and proactively reaching out to potential customers to schedule appointments.
Key Responsibilities:
- Warm Welcomes: Greet every customer with a genuine smile and friendly attitude, making them feel at home from the moment they step into our dealership.
- Showcase Excellence: Provide informative and engaging presentations of our vehicle inventory, tailoring your approach to meet the needs and interests of each customer.
- Appointment Setting: Reach out to potential and existing customers through phone calls and follow-ups to schedule appointments, ensuring they have an opportunity to explore our offerings at their convenience.
- Customer Experience: Assist customers with inquiries, direct them to the appropriate departments, and ensure they receive prompt and courteous service throughout their visit.
- Team Collaboration: Work closely with sales and service teams to provide a seamless experience for our customers and support dealership goals.
What We Offer:
- Dynamic Environment: A vibrant and supportive team atmosphere where your contributions are valued and recognized.
- Career Growth: Opportunities for professional development and career advancement within our growing dealership.
- Competitive Compensation: Attractive salary and performance-based incentives.
- Training & Support: Comprehensive training to ensure you have the tools and knowledge to excel in your role.
Qualifications:
- Exceptional Communication Skills: Ability to engage with customers in a friendly and professional manner.
- Positive Attitude: A proactive and enthusiastic approach to delivering outstanding customer service.
- Organizational Skills: Strong ability to manage multiple tasks efficiently while maintaining attention to detail.
- Experience: Previous experience in a customer-facing role is a plus, but not required; a passion for cars and helping people is essential.
